Alpheva review · AI Training & Data Labeling
Hospitality Expert — Guest Service AI Evaluation (Alpheva)
What the work involves
Alpheva is an expert network that pays credentialed professionals to train, evaluate and improve frontier AI models through project-based contract work. It is bringing on senior hospitality experts for AI evaluation projects focused on guest service, occupancy, staffing, service recovery and property operations.
You'll review model responses and worked examples for inconsistent demand assumptions, omitted operating constraints and weak service or cost tradeoffs, judge whether the reasoning meets professional standards for the stated task, and write reference answers and scoring criteria grounded in guest service, occupancy, staffing, service recovery and property operations — explaining consequential errors, evidence gaps and the reasoning behind your corrections. Fully remote and asynchronous.
What you'll do
- Evaluate advanced domain tasks and AI-generated responses for factual accuracy and professional judgement
- Review model responses and worked examples for inconsistent demand assumptions, omitted operating constraints, and weak service or cost tradeoffs
- Assess whether the reasoning meets professional standards for the stated task
- Write reference answers and scoring criteria grounded in guest service, occupancy, staffing, service recovery and property operations
- Explain consequential errors, evidence gaps and the reasoning behind your corrections
- Document errors, edge cases and the reasoning behind an ideal response
- Collaborate asynchronously with Alpheva's research and evaluation teams
Requirements & eligibility
- 7+ years of substantive experience in hospitality management
- Demonstrated senior-level judgement in guest service, occupancy, staffing, service recovery and property operations, with substantial responsibility for reviewing or delivering this work
- Ability to write precise reference answers, assess competing approaches and justify corrections with traceable evidence
- Comfort applying current standards, methods and risk considerations from hospitality operations to AI evaluation
- Strong written English for documenting errors, edge cases and reasoning
- Able to work independently and asynchronously on project-based assignments
How to apply
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